Psychological safety is defined by Harvard Business School’s, Amy Edmondson as “a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes”.

As the world’s population remains subject to the restrictions of the Covid-19 pandemic, we have been forced to re-think conventional methods of doing business. It is no longer viable to fly out to meet a new client, meet with colleagues in-person or participate in face-to-face learning and development, therefore, it is no surprise that virtual learning and communication is on the rise.  

Very few businesses if any, can achieve success without the support and hard work of a dedicated team. However, it is important to realise that there is a big difference between a working group of employees and a team. Working groups are common within businesses but building a team that can perform is a whole different ball game.